Visit England: We're Good to Go

Welcome to Elterwater Park Guest House

We are excited to say that we are partially reopening on 4th July. We can’t wait to welcome you back.

Since the day we had to close, we’ve been working hard on a re-opening plan that balances health and happiness for all our guests and us, complying with the social distancing guidelines put in place by the government. We have converted our existing barn rooms to include fully equipped kitchens so that in the first phase of our reopening the barn rooms can be booked on a self catering basis only.

From the 4th July our self catering barn rooms will be open. Farmhouse Bed and Breakfast rooms will open from the 24th July.

There will be some changes to how we do things and some things will look different, but our core values remain the same and we are committed to ensuring that you still have an enjoyable stay at Elterwater Park.

See you soon,
Liz and Dave

Self Catering Covid Policy

We have designed this policy in line with government guidelines to ensure the safety of guests visiting Elterwater Park Guest House Self Catering Accomodation

Arrival of Guests

  • Guests will need to provide us with full contact details prior to arrival.
  • Payment should be made prior to arrival, preferably by BACS
  • contactless check-in – key safe
  • Keys and key safes are sanitised before arrival
  • We have provided sanitiser inside the entrance of your property.
  • You will be emailed a welcome pack including guest information prior to arrival sent by email to familiarise yourself with your  accommodation.

Your accommodation

Cleaning

We will be busy before you get here – your accommodation will be thoroughly cleaned using anti bacterial wipes and disinfectant, by staff wearing gloves. Here is a list of what we do:

  • All linens are laundered at 70 degrees by our external cleaning company to hospital standard
  • All bedding protectors (mattress, pillows & duvets) are replaced regularly.
  • All crockery will be dishwashed in a dishwasher at a temperature above 60 degrees.
  • All rooms will be thoroughly cleaned including all touch points, door handles, light switches, surfaces, soft furnishings, furniture and coat hangers.
  • For now, we have removed books, magazines from guest rooms. Our information folder is wiped with disinfectant between visits and other information can be found online on our website
  • Remote controls are kept in a plastic protector and sanitised between stays
  • Toilet roll will be changed between each guest
  • For now we are not providing any starter packs of milk, coffee and tea etc.
  • We will provide cleaning equipment in your rooms

Contacting us during your stay

  • If there is a problem during your stay you can contact us by email or phone.
  • Maintenance will not be carried out during your stay unless in an emergency. If maintenance is required to be carried out it will not be done whilst guests are in the accommodation.

Wifi

  • Wifi is not available in our barn rooms and we can no longer allow guests access to the farmhouse

Guest Departure

  • We ask that guests ensure that they vacate their accommodation before 10am to allow thorough cleaning of the rooms
  • We ask guests to strip their bedding (except mattress and pillow protectors) and place in the laundry bag found in the wardrobe
  • We ask guests to bag up and tie a knot in their rubbish and leave in the kitchen area
  • We ask guests to leave crockery and utensils that they have used cleaned in the washing up bowl
  • We ask guests to when possible leave windows open before departing
  • When vacating simply leave your key in the lock on the inside of the door

Your wellbeing and responsibilities:

  • Most importantly – if you feel ill in the 48 hours before you arrive, you must let us know immediately. We will reschedule your stay for when you are feeling better.
  • If you feel ill during your stay with us, you must contact us immediately. We can then ensure you are looked after and you must make arrangements to return home.
  • Although we have done everything that we can to minimise the risks and keep you safe, you must understand that all risk cannot be eliminated during the pandemic. You are increasing your contact with others, and this carries a responsibility to behave sensibly, taking appropriate measures such as social distancing and frequent handwashing to minimise the risk of transmission. You may want to carry hand sanitiser with you for use after touching gates, stiles and anything else that other members of the public might have touched.

For further information our COVID19 Risk assessment can be found on our website